CLINICAL LABORATORIES NIKOS L. PAPALOIZOU LTD
Information regarding the protection of the patient’s personal data
and complaints procedure
PROTECTION OF PERSONAL INFORMATION
The policy of Clinical Laboratories Nikos L. Papaloizou LTD is to ensure the protection of confidential information and personal data received from customers and to ensure that access to the laboratory’s facilities and its records is made only by authorized persons, to avoid loss, unauthorized access and misuse of information. All laboratory personnel are committed to compliance of the confidentiality of the information by signing a relevant declaration of confidentiality.
COMPLAINTS PROCEDURE
The laboratory as part of its policy for continuous improvement of the services offered and the complete satisfaction of its customers seeks the opinion of its customers about its services which provides and measures their satisfaction using a satisfaction survey questionnaire of customers. The questionnaire that all customers can fill in can be found at reception area of the laboratory.
The information gathered from the customer satisfaction survey is evaluated from the laboratory, are discussed during the Management Review and are used for the improvement of the Management System and the operation of the laboratory, as well as those provided from the service lab.